Frequently Asked Questions
Everything you need to know about your dark destiny.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the UK and USA. International delivery times vary by location, usually arriving within 7-14 business days.
What is your return policy for gothic apparel?
We offer a 30-day return window for most items, provided they are in original condition with tags attached. Please note that for hygiene reasons, earrings and intimate apparel cannot be returned.
How do I know which size to choose?
Each product page features a detailed size guide. Our clothing often has a slim-fit aesthetic, so if you are between sizes, we recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options such as Klarna and Afterpay to make your shopping experience seamless.
Are your products vegan and cruelty-free?
Yes, we are committed to ethical fashion. The vast majority of our products, including our footwear and accessories, are made from high-quality vegan leather and synthetic materials.
Can I track my package once it has shipped?
Absolutely. Once your order leaves our coven, you will receive an email with a tracking number and a link to monitor its progress to your doorstep.